How do I track the status of my order?
You can track the status of your order 24/7, simply log-in to your account under My Account to track your order. You can also call our toll-free customer service number at 1-877-290-1300 during our hours of operation from 9:00 – 6:00pm EST.
How do I change or cancel an order?
If you have placed an order and would like to make an update, we will attempt to make this change. The changes can include: cancel item/order, change shipping address/method, add item, or change the item quantity/size/color. Please contact us and advise us of the changes you would like to make by calling us at 1-877-290-1300.
How do I return an order?
Most items can be returned up to 180 days from the date of purchase. For items purchased less than 60 days prior you may receive a refund, exchange or store credit. For items purchased 61-180 Days prior you will receive a store credit only. ALL returns must be in original condition with tags attached. A copy of the original receipt must be included with your return. For complete details please see our Return Policy section.
Why can’t I find an item?
If an item is not on the site it is not currently in stock. We do not accept orders for out-of-stock items, however, we add new items to the web-site daily, so please check back often.
Why can’t I find my size?
All available sizes are displayed on the product detail page. If the item is no longer available in a certain size, that size will be grayed out.
Why don’t you have more items for my team?
While not all teams are available in every item we carry we do strive to expand our merchandise selection daily. We are constantly on the search for new items to grow our site and we add merchandise all of the time, so please check back regularly to see new items.
Do you ship internationally?
Yes, for complete details please see our Shipping Rate section.
Can I ship to multiple locations?
If you wish to ship to multiple locations you will need to place separate orders for each individual shipping address.
Do Members receive FREE standard shipping for addresses other than their own?
Yes! FREE standard shipping applies to all Member purchases made within the United States.
Will my order be delivered to my PO Box if it is shipped FedEx Smartpost?
We do not currently offer FedEx Smartpost at this time.
Why do some items take longer to ship?
Manufacturer direct items are shipped by the manufacturer. Each manufacturer has agreed to ship within a specific time frame, which varies by manufacturer. The time needed to produce and ship an item are listed in the item description. Expedited shipping is not available for some items.
What kind of packaging do you use?
The type of packaging used varies based on the item. We assure you we take the most careful approach to make sure your items arrive undamaged when shipped from our warehouse.
Where are my items coming from?
All products will be shipped from the National Baseball Hall of Fame in Cooperstown, NY unless otherwise specified in the item description.
What is a special event item?
Special event items are available in limited quantities and are often in extreme demand, such as Induction merchandise. When these items are sold out, they typically will not be re-ordered.
What is a manufacturer direct item?
Manufacturer direct items are shipped to the customer directly from the designated manufacturer.
Can I still get FREE Standard Member Shipping for manufacturer direct items?
FREE standard shipping is available to Members for all products available on our web-site for items shipped within the United States.
How do I care for an item?
The best policy is to follow the manufacturer care instructions on the item label, or included in the product packaging.
Do your products come with a product warranty?
Product warranties are covered by the manufacturer, this information will be included in the product packaging.
Why should I log into my account?
Logging in provides you with additional benefits not available when checking out as a guest. When you are logged-in you can review past orders, track your orders, or manage your shipping and billing information.
How do I log-in to my account or find my log-in information?
To log-in to your account, click on the My Account link here or at the very top of our menu site. Enter your email address and the password you created when you placed your first order. If you have forgotten your password, input your email address under the Forgot Password text box and your password will be sent to you via email. If you still cannot access your account, contact Customer Service at 1-877-290-1300.
How do I change my profile information?
Once you are logged-in to your account, you can select from several options on the menu to change your account profile.
PAYMENTS, PRIVACY AND SECURITY
What payment methods do you accept?
We accept the following forms of payment: Mastercard, Visa, Discover, American Express, Paypal
Do you accept gift certificates?
While we are not currently accepting on-line gift certificates you can still contact our toll free number 1-877-290-1300 to purchase a gift certificate for use in the museum, gift shop, membership department or through our mail order department.
What kind of security measures are there?
We use a state-of-the-art 128-bit encryption technology to protect your credit card/personal information. Every online transaction you make with us will be 100% safe and secure.
How do I apply my member number for my 10% discount and FREE standard shipping?
To activate your member discount and FREE standard shipping for your order, please enter your membership number when prompted during the checkout process. Please note that our system has been updated. The HOF prefix should NOT with your membership number, simply enter your membership number as it appears on your membership card. Also if your membership number begins with a 1- (ex 1-8000xxxxx), please remove the 1- before entering the rest of your membership number. If you are having difficulty, please contact customer service at 1-877-290-1300.
Can I get my 10% Member discount and FREE standard shipping when shipping to another address?
Yes! The 10% Member discount and FREE standard shipping applies to all Member purchases shipped within the United States.
Does my 10% member discount and FREE standard shipping apply for shipments outside of the United States?
Members receive free standard shipping within the United States. If you wish to ship an order internationally you will be credited the cost of US standard shipping towards your international shipping charge. Please see our Shipping Rates for complete details.
Can I get my 10% Member Discount and Free Standard shipping for expedited orders?
Members receive free standard shipping within the United States. If you wish to ship an order via expedited shipping you will be credited the cost of standard shipping towards your expedited shipping cost. Please see our Shipping Rates for complete details.
Can I renew my existing Membership here?
To renew your membership please call our membership department directly at 888-425-5633 and select option #3.